Head of People / HR Manager - Hertfordshire

We are looking for a Head of People / HR Manager to take ownership of the employee experience and help shape a strong, positive company culture. You'll be responsible for delivering seamless HR operations across reward, payroll, training, field coaching, and employee lifecycle management, while ensuring HR strategy supports the business and its growth.This role is offered on a full-time, permanent basis and is office-based, providing the opportunity to work closely with the leadership team. Key Responsibilities

• Ensure workplace policies are fit for purpose, aligned to company values, consistently applied, and well embedded.
• Proactively manage employee relations through root cause analysis, clear communication, and manager training.
• Implement a "Fast, Firm, Fair" approach to employee relations, balancing service continuity with full adherence to UK labour laws.
• Support the development and implementation of performance appraisal systems to assess and enhance employee performance.
• Oversee the design and delivery of engaging training programmes to drive service excellence and compliance.
• Provide field coaching and support to strengthen management capability and confidence.
• Assist in the design and implementation of an internal job grading system to support reward benchmarking and career progression.
• Lead the annual salary review process.
• Maximise the use of HRIS to improve manager and employee self-serve facilities.
• Ensure accurate employee records, contracts, and HR documentation, delivering timely and accurate reporting metrics.
• Ensure timely and accurate payroll processing and manage the relationship with outsourced payroll providers.

Key skills:

• Proven experience in a similar HR/People role - we are open to all backgrounds although experience in Real Estate would be a bonus!
• Strong leadership and team management experience
• Payroll oversight and familiarity with outsourced payroll arrangements
• HRIS optimisation and process mapping
• Process-driven with the ability to improve and streamline HR operations
• Positive advocate for the business and company culture
• Thrives in a fast-paced, dynamic environment
• Resilient and adaptable under pressure
• Strong commitment to purpose and organisational values
• Capable of managing multiple priorities effectively

Apply today!