Head of Operations (Payments)

CTI is seeking to appoint a Head of Operations (Payments) for a leading payment service provider.

• Essential: Recent experience within Banking or FinTech sectors
• 15+ years' experience in an operational leadership capacity within the highly regulated environments (Banking or FinTech)
• A solid history of successful project management, team scaling, and achieving exceptional outcomes in a fast-paced, hands-on setting
• In-depth knowledge of payment systems, card schemes, and settlement processes
• Proven ability to lead significant change initiatives, effectively managing transitions and aligning new processes with organisational objectives and team strengths
• Demonstrated expertise in process optimisation and the implementation of customer-focused strategies
• Strong analytical skills, capable of utilising data to inform decision-making and enhance process efficiencies
• Experience in overseeing budgets and personnel within an operations division, ensuring optimal resource utilisation
• Proficient in addressing and resolving complex payment-related challenges
• Comprehensive understanding of Compliance, AML, KYC regulations and procedures
• Exceptional communication and interpersonal abilities, facilitating engagement with stakeholders across all organisational levels
• Proven capacity to excel in a rapidly changing, dynamic work environment

CTI is a banking and fintech talent acquiistion agency, matching quality candidates with fintech companies. We work with fintech startups and enterprises. Explore further client or internal jobs and updates at