Head of Operations

Head of Operations Role Summary

The Head of Operations is responsible for leading all operational aspects of a growing food retail business. This role ensures consistent delivery of high-quality products, exceptional customer experience, and strong commercial performance across all retail sites. You will drive operational excellence, improve efficiency, maintain food safety and compliance standards, and support scalable growth in a fast-paced environment.

Line Management responsibilities for Operations Managers, and Facilities Manager.

Reporting into COO.

Key Responsibilities People & Leadership

• Clear plans for succession
• Build high-performing teams
• Drive engagement and retention
• Ensure succession plans in place for all

Operational Leadership

• Develop and implement operational strategies aligned with business objectives
• Oversee daily operations across all retail sites
• Ensure consistent execution of brand standards and product quality
• Drive continuous improvement initiatives
• Clear communications strategy for retail stores

Commercial Performance

• Full Ownership of operational P&L performance
• Data lead decisions to improve results
• Clear operational plan for sales growth and profitability
• Full accountability for Annual Budget planning and delivery

Health and Safety Compliance

• Ensure compliance with health and safety and food safety standards
• Deliver strong audit performance
• Implement risk-reducing processes
• Ensure a safe environment for all teams, customers and suppliers

Facilities Management

• Accountable for performance of Facilities Team
• Accountable for Annual Budget planning and delivery

Growing the business

• Identify and propose potential new site openings
• Full ownership of new shop openings
• Drive improvement in operational systems

Key Skills & Experience

• Senior operations experience in food retail or hospitality
• Strong commercial and P&L management capability
• Knowledge of food safety regulations
• Multi-site leadership experience
• Strong leadership and problem-solving skills

Qualifications

CMgr, FCMI, MBA (Desirable)

Key Personal Attributes

• Passion to be the best in class
• Customer first mindset
• Creative and strategic thinker
• Confident Leader and communicator
• Understands the importance of people

Compensation: To be discussed