Head of Operations

This is a pivotal new role at SUSU, leading the operational delivery of our vibrant student spaces across our three buildings on Highfield Campus. As Head of Operations, you'll ensure our facilities are safe, compliant, well maintained, and consistently deliver excellent service.

You'll oversee room bookings and reception, technical event support, transport operations, and sustainability initiatives, keeping services running smoothly across a busy and diverse programme of over 1,500 bookings each year.

As SUSU's lead competent person for Health & Safety, you'll champion a strong safety culture and ensure compliance across all activities, working closely with University stakeholders, contractors, and internal teams to drive continuous improvement.

No two days are the same - this is a fantastic opportunity to shape and enhance the student experience at scale.

• Significant experience in soft facilities or operational management, including contracts and service delivery
• A recognised Health & Safety qualification, with strong experience in compliance and risk management
• Proven track record of leading teams in fast paced, complex environments
• A confident communicator and problem solver, able to build strong stakeholder relationships
• Highly organised and analytical, with the ability to balance strategic planning and hands on delivery

We are the University of Southampton Students' Union (SUSU) - independent from the University and runbystudents,forstudents. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that's buzzing with life, ideas, and opportunities - where your work directly shapes the student experience.

As part of our team, you'll enjoy:

• Salary of£43,337 to £47,325
• Generous paid holiday - 30 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday).
• Great pension - we contribute 10% into your defined contributions pension scheme.
• Travel perks - discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme.

You can easily apply using your CV and covering letter by clicking on 'Apply Now'.

For further information prior to submitting your application, please contact Paul Davie (Chief Operating Officer) on , or the People Team on .

Closing Date: 19 April 2026

Interview Date: 5 May 2026

Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.