Head of Operations

Head of Operations, Hertfordshire

Salary: £70,000 - £90,000 (depending on experience) + Performance Bonus

Hours: Full time: Monday - Friday

Benefits:

• 25 Days Holiday + 8 Days Bank Holiday
• In house gym
• Breakfast provided on Mondays, lunch provided on Fridays
• A workplace where appreciation is shown through spontaneous rewards

A very fast growing family owned business with realistic future expansion plans are seeking a true Head of Operations.

Right now, our client's senior team are stepping into the day to day. What we need is your leadership, your structure, your accountability, your expertise.

This is a chance to establish end to end operational leadership for a growing, ambitious business, setting the strategy, driving accountability, building capability, and delivering consistent results across purchasing, stock/inventory, transport, despatch & goods in, facilities and Compliance. You will own the KPIs, rhythms, and systems that ensure the company knows each day if it is "winning."

What you'll lead and improve

• Purchasing & Procurement. You'll build a professional procurement function to incorporate strategic sourcing, supplier management, cost reduction, forecasting, and team development. Currently the annual spend exceeds £6m
• Stock & Inventory. You'll take full control with emphasis on accuracy, turns, DIO, waste reduction, demand planning, and a clear stocking strategy for a business already holding stock in excess of £1m
• Leadership, KPIs & Communication. You'll install daily huddles, dashboards, accountability, cross team communication, and a culture that delivers. The team will know when they are winning and are always aspiring to win
• Transport. You'll introduce carrier strategy, SLAs, performance reviews, and smarter, cost effective routing.
• Despatch & Goods In. You'll lead the move to WMS and barcoding, redesign stock locations, improve picking accuracy, and embed proper KPIs.
• Facilities & ISO. You'll bring compliance, structure, scheduling, and ownership.

What's in it for you?

• Total ownership of operations in a business ready for change and further expansion
• A leadership team who want structure and will back you to deliver it
• The freedom to build the function your way - people, process, systems
• A highly visible role where impact is immediate and measurable

What you'll need to succeed

• Proven experience in procurement and strategic purchasing. (CIPS qualifications are a plus)
• Strong operations leadership across warehouse, transport and inventory
• Proven leadership skills with the ability to bring people with you and raise standards
• Experience implementing WMS/barcoding (highly desirable) and improving material flow
• Confidence with data, KPIs, and cost control
• A hands on, steady, no nonsense approach
• 5S and Lean experience would be highly desirable

If you want to transform a growing business, create clarity, drive performance, and build the operational backbone for the future, this is your role.