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Head of Operations
Posted 19 days 23 hours ago by Houst Limited.
Permanent
Full Time
Other
England, United Kingdom
Job Description
What you'll be doing 
- Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance
- Build and lead a global team of 70+ with 3 senior direct reports
- Drive operational excellence through data, systems, and scalable processes
- Boost NPS and customer satisfaction through continuous improvement
- Manage multi-currency budgets and improve cost-to-serve
- Work cross-functionally to align ops with company strategy
- 10+ years in ops, ideally in marketplace, hospitality, or tech led environments
- Proven experience scaling global teams and functions
- Obsessed with performance metrics and process optimisation
- Commercially minded, financially savvy, and customer focused
- SQL and advanced spreadsheet skills a plus
- 25 days holiday
- Hybrid working (3 days in our London office, 2 days WFH)
- An extra day off for your birthday - because who wants to work on their birthday?
- Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
- Pension - We provide a pension scheme for all permanent employees
- MacBook - for business use
Houst Limited.
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