Head of Operations - Bridging Made Easy Ltd

Overview

Head of Operations - Bridging Made Easy Ltd

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Details

• Contract: Permanent
• Hours: Full time
• Location: Manchester
• Sector: Operations
• Applications accepted on a rolling basis

Role Overview

The Head of Operations at Bridging Made Easy is a senior leadership role responsible for translating the Directors' vision, instructions, and strategy into clear execution, robust structure, and consistent results. This role is the operational heartbeat of the business. You will own the day-to-day running of operations, lead and develop the team, and ensure the business operates efficiently, professionally, and profitably - without losing the agile, human culture that defines Bridging Made Easy. You will be expected to ensure that what is agreed at director level is delivered on the ground, properly, on time, and to a high standard.

Key Responsibilities

1. Translate strategic direction and instructions from the Directors into clear operational plans and actions.
2. Take full ownership of execution, ensuring delivery is consistent, timely, and to a high standard.
3. Act as the link between Directors and the wider team, driving clarity, accountability, and momentum.
4. Embed a culture of ownership, responsibility, and delivery.
5. 2. Team Management & Motivation
   • Lead, manage, and develop the operations team, including case managers, the underwriter, auditor, and support staff.
   • Directly manage the Financial Controller, ensuring strong alignment between operational activity and financial performance.
   • Set clear roles, responsibilities, and KPIs across the team.
   • Motivate in a human, practical, and positive way - firm but fair, ambitious but supportive.
   • Address underperformance promptly and constructively.
   • Build a team environment where people are accountable, engaged, and proud of their results.
6. 3. Communication & Culture
   • Clearly communicate company priorities, targets, and expectations.
   • Ensure effective information flow between Directors, operations, underwriting, audit, and finance.
   • Run structured, outcome-driven team meetings that result in action.
   • Maintain a professional, high-standard culture without unnecessary bureaucracy.
7. 4. Targets, Performance & Results
   • Set operational targets that are stretching but realistic.
   • Embed targets into daily activity and accountability frameworks.
   • Track performance rigorously and take corrective action where required.
   • Drive a results-focused mindset while maintaining quality, service, and compliance.
   • Balance short-term commercial delivery with long-term sustainability.
8. 5. Structure, Systems & Process
   • Build and maintain strong operational structure across the business.
   • Implement and continuously improve systems and workflows covering:
   • • Case management
     • Underwriting and credit processes
     • Loan processing and completions
     • Post-completion management and monitoring
     • Audit and compliance workflows
   • Ensure processes are efficient, scalable, documented, and actually used.
   • Identify and resolve operational bottlenecks.
   • Introduce structure where needed without compromising speed or common sense.
   • Work closely with the Financial Controller to ensure:
   • • Accurate and timely reporting
     • Strong cost control
     • Clear visibility of deal-level profitability
   • Ensure operational decisions actively support financial performance.
   • Monitor operational and credit risk and ensure appropriate controls are in place.
9. 6. Compliance & Risk (Operational Focus)
   • Ensure operational processes support regulatory and compliance requirements.
   • Oversee audit readiness and ongoing internal audit processes.
   • Maintain strong record-keeping and documentation standards.
   • Ensure the team understands and adheres to required standards and procedures.

Key Skills & Attributes

• Proven experience in a senior operational leadership role (financial services, lending, or fast-paced professional environments preferred).
• Exceptional ability to take instruction and convert it into action.
• Strong people manager with the ability to motivate, challenge, and develop teams.
• Clear, confident, and practical communicator.
• Highly organised with strong attention to detail.
• Commercially minded, target-driven, and results-focused.
• Comfortable engaging with both senior stakeholders and operational staff.
• Naturally structured thinker with a passion for systems and process improvement.

Personal Style & Mindset

• Professional but not overly corporate.
• Calm under pressure, decisive, and solutions-focused.
• Commands respect through clarity, fairness, and consistency.
• Leads from the front and is hands-on when required.
• Motivates through purpose, clarity, and example rather than micromanagement.
• Ambitious but grounded and realistic.

What Success Looks Like

• Directors trust that instructions will be executed without constant follow-up.
• The team is structured, motivated, and consistently delivering against targets.
• Operations run smoothly with minimal firefighting.
• Clear systems and processes are in place and actively used.
• Strong alignment exists between operations, underwriting, audit, and financial performance.
• The business feels professional, organised, and scalable - without losing its personality.

Contacts

For more information about the role, or to receive a personal recommendation, please contact our recruitment team.

Tali - or Yael -