Head of New Build Customer Care & Defect Excellence

Latimer by Clarion Housing Group seeks a Head of Customer Care (New Build Defects) to lead defect management teams and protect gold-standard service. You will set the tone for outstanding customer service, drive performance, and own outcomes.

Close collaboration with the Head of Home Experience, Delivery teams and contractors to resolve defects efficiently and within SLA. Applicants should have extensive people management experience and a deep understanding of new-build development processes,