Head of Membership Growth and Services

Our client is a membership organisation.

They are proud to have achieved workplace accreditations - We invest in people Gold and We invest in wellbeing Silver - which reflect their commitment to their employees.

The Role

Our client is looking for a Head of Membership Growth and Services to join them on a full-time, permanent basis.

This is a newly created role, offering an exciting opportunity to shape and drive the future of their global membership strategy.

As Head of Membership Growth and Services, you will oversee the full end-to-end membership journey, from outreach and acquisition through to retention and renewal. You will provide strategic direction and leadership to enhance the overall member experience, ensuring services are high-quality, data-informed, digitally enabled, and fully compliant with regulatory standards.

You will also play a key role in shaping a long-term roadmap for membership growth and engagement, embedding member voice at the heart of service development and ensuring their offer evolves in line with member needs, organisational priorities, and sector trends. This role will be central to growing and strengthening their global membership community.

Additionally, you will:

- Build strong relationships with regulatory partners
- Lead data and insight strategies to inform policy and product development
- Align activities across functions to create a joined-up member experience
- Lead on compliance, professional registration, and accreditation frameworks
- Build a global volunteer network to support membership pathways

Please note, this role will involve regular regional travel and some international travel.

Person Specification

To be considered as the Head of Membership Growth and Services, you will need:

- Proven experience in a senior membership, engagement, or service leadership role
- Proven leadership and team development skills in a global and remote environment
- Experience managing and developing budgets over £2 million
- Proven experience in a senior management role in compliance, data governance, and regulatory environments
- Experience leading a sales delivery team in a customer-focused environment
- Experience of cross-functional working and delivering strategic collaboration
- Strong knowledge of CRM systems and customer journey optimisation

Salary and Benefits

- Salary of circa £73,000 per annum
- Car allowance of £6,955 per annum
- Hybrid working (minimum requirement of 2 days per week in the office)
- Training and development
- Work/life balance, including a minimum of 28 days' holiday per annum plus Bank Holidays
- Benefits, including stakeholder pension scheme, life assurance, and private health cover
- Other benefits as detailed in our client's generous and competitive benefits package

This is an unmissable opportunity for a visionary leader with experience in a senior membership, engagement, or service leadership role to join our client's world-respected organisation.

In this critical leadership role, you will head an inclusive and forward-thinking team, whilst influencing international engagement and helping to drive industry progress on a global scale.

So, if you want to turn insight into impact and help shape the future of membership services at the heart of one of the UK's most historic professional organisations, then apply today!

The closing date for this role is 17th August 2025.

First-round interviews are scheduled for 10th September. However, please note that this is a time sensitive recruitment and our client reserves the right to close the vacancy early if they receive sufficient applications or have made an appointment.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to step into an impactful role as a Head of Membership Growth and Services, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.