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Head of Member Engagement

Posted 3 hours 25 minutes ago by Lipton Media

£45,000 - £53,000 Annual
Permanent
Full Time
Other
London, United Kingdom
Job Description
Head of Member Engagement

Contract: 1 Year Contract

Salary: £45,000 - £53,000 + Bonus + Excellent Company Benefits

Location: Hybrid (London, N20 0FN)

Leading membership-based Association seeks a proactive and strategic Head of Member Engagement to lead and enhance their member success programme for a 12 month maternity cover. This senior, client facing role involves maximising member retention, satisfaction and engagement.

Responsibilities
  • Lead and manage a team of 4 to deliver member success initiatives.
  • Shape and execute the engagement strategy across all touchpoints.
  • Ensure member companies receive consistent value from their membership.
  • Coach team members to achieve outcomes and professional development.
  • Partner with senior stakeholders to align engagement with business objectives.
  • Collect and analyse member insights and reports, driving continuous improvement.
Qualifications & Experience
  • 5+ years' experience in customer success, membership engagement or B2B account management.
  • Experience managing or leading a small team with a focus on coaching and outcomes.
  • Background in event driven environments or associations is highly desirable.
  • Strategic thinker with strong commercial acumen and ability to translate insights into action.
  • Excellent interpersonal and written communication skills.
  • Confident, professional and comfortable engaging senior stakeholders.
  • Highly organised, detail oriented and results driven.
  • CRM proficiency (e.g., Hubspot or similar) and strong reporting capability.
How to Apply

Send your CV to

Company Address: 13 Carmen Court, 35 Toye Avenue, London, N20 0FN

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