Head of Live Service Operations

About Us

We're Dayshape-an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firmsglobally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combinesadvanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth,powering confident decisions,and ensuring satisfied clients andteams-we're helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.

• We provide complete operational visibility today and the tools to confidently predict tomorrow.

• We empower firms to become the places where top talent wants to work - and the best clients want to work with.

Recognised as Scotland's fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we've consistently proven our ability to innovate and deliver real impact-and we're always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an importantdriving force in helping us to do just that. We're a friendly, inclusive, and ambitious team-driven by our values and a shared commitment to success. If you're ready to join a fast-growing, high-impact company that's reimagining resource management, then let's talk.

About the role

We are seeking an experienced Operations Manager to oversee the operational health, scalability, and security of our Azure-based SaaS infrastructure. This role is critical to ensuring our platform remains robust, compliant, and cost-effective as we continue to scale. You will work cross-functionally with engineering, product, and support teams to drive our high standards of operational excellence and support our mission to deliver high-quality, reliable services to our customers. That's where you come in.

What you'll do

Infrastructure Management

• Own the operational performance of our Azure environments (Dev, QA, Stage, Prod).

• Ensure high availability, redundancy, and performance using Azure-native tools (e.g., Web Application Gateway, Defender for Cloud).

• Manage integration runtimes and linked services.

Operational Excellence

• Implement and maintain monitoring, alerting, and logging systems.

• Drive automation across deployment pipelines and operational workflows.

• Maintain and evolve infrastructure documentation and runbooks.

Security & Compliance

• Enforce security best practices including MFA, time-based access controls, and role-based access.

• Ensure compliance with ISO27001, SOC 2, and other relevant standards.

• Manage responses to vendor security questionnaires and client-facing security documentation.

Cross-Team Collaboration

• Partner with Engineering, Product, and Support teams to resolve incidents and improve platform reliability.

• Support team scaling and rebalancing initiatives, especially around ownership of platform components.

Incident Response & Reliability

• Lead incident response and root cause analysis for outages or performance issues.

• Maintain SLA commitments and communicate service availability metrics.

Cost Optimisation & Vendor Management

• Monitor and optimise Azure spend across environments.

• Manage relationships with cloud service providers and ensure contract compliance.

Line Management

• Support the career development of the current team running and updating our service

• On-Call support rota management

• Weekly 1:1s with team members

• Hiring for team needs

About you

• Proven experience managing SaaS infrastructure at scale.

• Experience with infrastructure-as-code, CI/CD pipelines, and cloud security.

• Excellent communication and documentation skills.

• Experience in team leadership or cross-functional collaboration.

Bonus points if you have

• Strong knowledge of Azure services: App Services, Data Factory, DevOps, Synapse, Defender, etc.

• Experience with using Pulumi for deployment

What you'll get

• Salary £80,000-£100,000, dependent on experience

• At least £1,000 per year to spend on professional and personal development

• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days

• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement

• Enhanced family leave policies

• Private healthcare and rewards through Vitality

• Income protection and death in service cover

• Matched 5% auto-enrolment workplace pension scheme

• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service

• Innovation Week twice a year - a chance to experiment and work off-project

• Volunteering time - up to 20 hours a year to participate in volunteer work

• Regular All Hands meeting for inspiration and over-communication

• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!

• Genuinely nice, smart people to work with, who are excited about growing our company

Working Details

This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know.

We have a strong preference for someone in/around Edinburgh, though we're open to the possibility of this being a remote role (as long as you're in the UK). We're making the most of hybrid working, so you won't need to come into the office everyday (unless you want to!).

Join the team!

Equality of opportunity is more than just a responsibility: we believe it's a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.

This is your opportunity to really influence how we get things done regarding our infrastructure, and how we scale our platform in this new period of growth. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set.

Everyone here is growing personally as the company grows, so if that sounds like something you'd like to be part of, we'd love to see your application.The deadline for applications is Friday 17th October 2025 at 12pm. Initial screening calls will be conducted on the around the closing date.

Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand