Head of Library Operations

Overview

Interim Head of Library Operations - Chelmsford, Essex
Location: Chelmsford, Essex
Salary: £550 per day
Job Type: Temporary, Full-time

Noble Recruiting is hiring an Interim Head of Library Operations in Chelmsford, Essex, on behalf of a leading public sector organisation. This exciting opportunity is ideal for an experienced operational leader ready to shape the future of library services across Essex. The successful candidate will manage multiple sites, lead cultural and operational change, and ensure outstanding customer service delivery across all locations.

Role Summary

Libraries today are dynamic, digital community spaces. As Interim Head of Library Operations, you'll oversee day-to-day performance, drive service transformation, and ensure every resident receives a consistent, high-quality experience.

This position requires strong leadership, data-driven decision-making, and a proven ability to deliver large-scale change across customer-facing teams.

Key Responsibilities

• Lead operational delivery and customer experience across all library branches.
• Analyse data and customer insights to identify improvements and resolve service issues.
• Implement and sustain operational and cultural change initiatives.
• Maintain Health and Safety standards, managing risk across multiple locations.
• Identify new income opportunities and support financial sustainability.
• Collaborate with senior stakeholders to achieve strategic service goals.

About You

• Educated to RQF Level 6 (Bachelor's degree) or equivalent in business management or a related field.
• Significant experience managing customer-facing operations across dispersed teams.
• Proven success in delivering change and service improvement projects.
• Strong leadership skills with the ability to motivate diverse teams.
• Committed to innovation, inclusion, and continuous service enhancement.

Why Join?

This interim leadership role offers the opportunity to influence the future of public library services across Essex. You'll join a progressive organisation committed to innovation, inclusion, and community engagement.

Apply now through Noble Recruiting to take on a key leadership role and make a lasting impact on library operations in Essex.