Head of Leadership Development and Experience

Purpose of the Role

• As the Head of Talent and Capability at Pets at Home, you will steer our learning and development strategy to build a world class pet care platform.
• Your role involves creating innovative learning programmes that equip our team with the skills and capabilities needed to deliver exceptional service and care. Reporting to the Director of Centres of Excellence, you'll work closely with senior leaders, developing policies that align with our strategic goals and enhance our Colleague Value Proposition.
• You are accountable for overseeing comprehensive training programmes across our Petcare Centres, Grooming Salons, and Practices, ensuring they reflect our values and strategic intent.

Responsibilities

Strategic Leadership

• Strategy and Service Development: Craft and implement an overarching learning strategy that aligns with our business objectives, enhancing capabilities throughout the organisation.
• Colleague Value Proposition: Ensure our learning and development offering is a key element of our employer value proposition, attracting and retaining top talent.
• Industry Best Practice: Stay informed of emerging trends and innovations in talent development to ensure Pets at Home remains at the forefront of the industry.

Programme Design and Delivery

• Learning Programmes Oversight: Lead the creation and implementation of effective onboarding, leadership development, technical training, and soft skills development programmes.
• Core Learning Solutions: In partnership with Core and Future Skills Leads, develop programmes like our Induction, Performance Management, and Leadership Frameworks.
• Expertise Learning Strategy: Collaborate with the Expertise Lead on strategies catering to Petcare Centres and Grooming Salons, including initiatives like the Prep It, Clip It, Snip It Programme.

Team Leadership

• Performance Management: Guide a high performing Learning and Development team, setting goals and engaging in regular performance evaluations to foster growth and accountability.
• Capability Building: Enhance the team's capabilities by promoting a culture of collaboration, innovation, and ongoing professional development.
• Demand Management: Oversee workload and capacity planning to ensure agile and effective service delivery.

Stakeholder Management

• Prioritisation and Delivery: Work with executive and senior stakeholders to prioritise Learning and Development initiatives that align with strategic goals, maintaining a high challenge, high support model.
• Trusted Advisor: Establish relationships with senior leaders to effectively integrate talent initiatives across the business.

Support Services

• Financial Oversight: Collaborate with Finance to manage the Learning and Development budget, ensuring strategic allocation of resources.
• Data and Reporting: Implement robust data management and reporting to evaluate the effectiveness of programmes and compliance.

Values and Behaviours

Our values and behaviours underpin everything we do and how we do it. They help us stay true to our purpose, which is why we exist. It's what drives us to provide the very best pet care products, services and advice, in a way that's both socially responsible and environmentally sustainable, creating a better world for pets and the people who love them.

Skills

• Future Skills Identification
• Programme Impact Evaluation
• Communication
• Facilitation
• Planning and Organising
• Problem Solving
• Leading through Change
• Learning Analytics
• Continuous Improvement
• Business Planning
• Decision Making
• Learning Technology Platform Management
• Stakeholder Management
• People Management
• Building Relationships and Networks
• Business Acumen
• Championing Inclusivity

Competencies

• Enterprise Level Financial Management
• Leading and Managing
• Building Leadership Capability
• Driving Delivery and Resource Allocation
• Problem Solving and Decision Making
• Coaching and Mentoring
• Team Leadership