Head of IT/IT Director (Airport Operation) - Fully Onsite - Dutch Language

The Role: Head of IT/IT Director (Airport Operation)

Location: Amsterdam Schiphol Airport area - Five Days Onsite

Role type: Contract & Permanent Position

Description:

Job Context

• The Head of IT/IT Director is responsible for creating and implementing IT policy, with a focus on process optimization. In this role, the Head of IT/IT Director is the driving force behind the IT organization, which must become and remain future-proof through project management, vendor management, service delivery, and governance.

Job Purpose

• Managing the team and designing, improving, and maintaining IT processes for cargo handling, passenger services, and disaster recovery services at the Schiphol location.

Expected Results

Result Areas | Core Responsibilities

• ICT Strategy and Governance
• Formulate long-term strategy, policy, and plans
• Create support and ensure alignment within and outside the organization
• Develop ICT architecture and policy, standards, and (performance) norms for usage and management
• Justify proposals, consult internal and external experts, and ensure decision-making
• Communicate policies to the organization and advise on content and application
• Prepare and control budgets and expenditures

Technical Design (of Business Processes)

• Consult with the client to align the assignment, analyze existing information systems and ICT infrastructure
• Elaborate system requirements and concept, discuss developments and cross-influences in ICT infrastructure, inter-system relations, and hardware
• Define criteria for construction and implementation, and develop technical design (demo version) of the (to be) developed system software
• Investigate business processes (within defined assignment) and discuss plans/possibilities for modifying business processes
• Analyze obtained information
• Map out (desired state of) business processes, specify relationships between processes and related information systems

Operation and Optimization of ICT Services

• Monitor performance, capacity of ICT infrastructure, and system usage; act when necessary
• Initiate ICT improvements, translate them into investments, and assess the potential impact of changes
• Analyze ICT architecture and respond to technical changes
• Evaluate the basic designs of ICT infrastructure, advise on hardware, system software, and management systems
• Ensure implementation and compliance with standards

Vendor Management

• Contract vendors and prepare SLA agreements
• Manage outsourced tasks to external service providers, monitor quality and progress
• Build, maintain, and act as contact point for internal and external network

Cyber Security

• Develop and maintain cybersecurity strategy, policy, and infrastructure
• Implement data management and data security, define authorization levels
• Risk management in IT processes

Project Management

• Review accepted assignments, prepare project plan and justify the approach to the client
• Assemble project team, define project phases, indicate time and cost per phase, and discuss with the team and client
• Set up project meeting structure, administration, and reporting system
• Lead project execution as Project Manager

Leadership

• Direct, coach, and develop employees
• Establish and monitor organizational, communication, and reporting structures
• Conduct performance and appraisal interviews
• Team development and recruitment-related activities
• Ensure application of HR policies within area of responsibility

Compliance Regulations

• Comply with legal and corporate obligations and procedures concerning quality, safety, sustainability, environment, etc.
• Identify and timely report incidents, unsafe situations, and irregularities
• Ensure a clean and safe working environment

Working and Thinking Level

• Higher Professional Education (HBO+)/University (WO)

Education/Experience

• At least a Bachelor's degree
• 5-8 years of experience in a similar role
• Experience managing logistics IT processes
• Subject matter expertise (database technology, cloud solutions, and IT security)
• Excellent Dutch and English skills (spoken and written)

Competency Profile

Competencies | Competency Description

Analytical Ability

• Distinguishing primary and secondary issues and getting to the core of a problem. Anticipating the possible consequences of considered actions.

Knowledge Management

• Adding meaning to information in a given work context. Developing and deepening knowledge in a focus area/discipline and translating its consequences for the organization. Absorbing, effectively applying, and sharing new information and ideas with others.

Innovative

• Offering original solutions to work-related problems. Developing a new method or approach to replace the existing one. Challenging assumptions and breaking patterns.

Leadership

• Providing direction and guidance to others to achieve a particular result or goal.

Organizational Sensitivity

• Recognizing formal and informal positions within an organization and the influence individuals have, and knowing how to leverage that influence.

Planning and Organizing

• Effectively setting goals and priorities, and determining the time, actions, and resources needed to achieve them.

Strategic and Conceptual Thinking

• Developing a clear vision of how to achieve goals within the field or area of work, and how to meet needs in the medium and long term.

Stress Resistant and Flexible

• Performing effectively under time pressure, setbacks, disappointment, or opposition. Acting efficiently by adapting to or anticipating changing circumstances, tasks, responsibilities, and/or changes in staffing or organizational relationships.

Job-Related Objections

• Occasionally required to work outside office hours as the organization depends on 24/7 IT system availability.