Head of IT Services & Service Delivery Leader

A major publishing firm based in East Hagbourne is seeking an experienced IT Service Desk Manager to oversee day-to-day operations of its IT support teams. The role requires strong leadership, ITIL knowledge, and the ability to foster a customer-centric culture. The ideal candidate will manage outsourced vendors and lead service improvement initiatives, ensuring excellence in service delivery. A degree in a relevant field is required along with proven experience in similar positions. This position offers competitive benefits including generous leave and training opportunities.