Head of IT Operations

A place to drive change

Location: Bradford, Hybrid (2 3 days in the office, with travel as required for meetings/training)
Salary: £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 per week, Monday Friday, 9am 5pm

Thousands of families across the country rely on them for safe, affordable and sustainable homes. As they continue to modernise their services and evolve how they work, their technology foundations have never been more important.

It s this belief that everyone deserves a place to call home that drives everything they do. Together, they're finding new ways to innovate for their customers, strengthen the way they operate, and create a thriving workplace that supports everyone.

If you're looking for a role where you can lead meaningful change, bring big ideas, and shape the future of their digital operations, this is the place to be.

About the role

Lead, transform, and protect their digital future.

They're searching for a Head of IT Operations & Service Delivery who can seamlessly combine deep technical expertise with strong strategic leadership. You ll be responsible for ensuring the technology their colleagues and customers depend on is available, secure, resilient and cost-effective while leading two pivotal functions: Service Operations and Technical Operations.

This role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you re resolving a critical incident, strengthening their cyber posture, or driving their cloud migration roadmap, your impact will be felt across the organisation.

Salary

The spot salary for this role is £77,405 per annum for candidates who fully meet the requirements.
If you re still building some of your skills or experience, you may start at 5% or 10% below spot, with clear progression opportunities and structured support.

About you

• Proven experience leading IT Operations in complex, multi system environments.
• Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity.
• Experience with IaaS, PaaS, SaaS and hybrid cloud strategies.
• Technical depth across infrastructure, networking and enterprise systems.
• Experience maturing and enforcing release management frameworks aligned to ITIL best practice.
• Strong understanding of infrastructure and application dependencies during releases and changes.
• Excellent communication, relationship building and influencing skills at senior levels.
• A proactive, forward thinking approach to risk, service improvement and operational excellence

A place to build a future

They've got big ambitions, and they're looking for people who want to grow with them. You ll have the chance to expand your skills, shape your career and thrive in a collaborative, supportive environment.

What you ll receive:

• 28 days holiday, plus bank holidays, birthday leave, and the option to buy more.
• Health & wellbeing support including a cash health plan, online GP, Health MOTs, gym discounts and a volunteering day.
• Financial benefits including car leasing options, salary sacrifice schemes and exclusive discounts.
• Future security with both Defined Contribution and Defined Benefit pension schemes, plus life assurance at three times your salary.
• Family friendly policies including enhanced parental leave and flexible working.
• Career development through management and leadership training, apprenticeships and more.

This is more than a job it s a place where you can make a real difference, be valued and grow your career.

They're committed to inclusion

They celebrate diversity and strive to create a workplace where everyone feels respected, supported and able to thrive.

If you need reasonable adjustments during the recruitment process, let them know they'll make it happen.

Please note: Candidates must have current eligibility to live and work in the UK. Our client does not hold a sponsorship licence.

If you re looking for a place where you can make a meaningful difference to society, to their organisation and to your future apply now.

Recruitment Agencies: They work exclusively with partners on their PSL and do not accept speculative approaches.

You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk, Technical Operations, etc.

REF-