Head of IT Operations - Service Delivery

• Lead the IT Operations and Service Delivery strategy for the Dental business
• Oversee IT infrastructure including cloud platforms, networks, telephony, end-user computing and on-premise systems
• Ensure availability, performance, security and resilience of systems
• Lead disaster recovery and business continuity activities
• Own and improve the IT Service Management framework
• Lead Service Desk, Application Support and Major Incident Management teams
• Manage supplier relationships and contracts
• Lead, coach and develop a high-performing team

Requirements

• Proven experience in a senior IT leadership role within a complex, multi-site environment
• Healthcare or service industry experience preferred
• Strong background in IT infrastructure
• Experience with cloud technologies, especially Microsoft Azure
• Strong service management background
• Demonstrable success leading large teams
• Experience managing third-party vendors
• Deep understanding of ITIL frameworks
• ITIL v3 or v4 certification preferred
• Experience with regulatory compliance in healthcare or similarly regulated industries
• Degree in Computer Science, Information Technology, or a related field, or equivalent experience

Core Competencies

Demonstrates expertise in IT Operations and Service Delivery, with a strong focus on IT infrastructure management, cloud technologies, and ITIL frameworks. Proven ability to lead and develop high-performing teams while ensuring compliance and service excellence in the healthcare sector.

Highest-signal resume keywords

• IT Operations Leadership
• Cloud Technologies Management
• ITIL Framework Expertise
• Team Development and Coaching
• Regulatory Compliance Experience

Hard Skills

• IT Infrastructure Management
• Service Management
• Disaster Recovery Planning
• Business Continuity Planning
• Major Incident Management

Soft Skills

• Leadership
• Coaching
• Team Development
• Supplier Relationship Management

Certifications & Qualifications

• ITIL v3 Certification
• ITIL v4 Certification

Industry Keywords

• Healthcare Industry Experience
• Service Industry Experience
• Regulatory Compliance

Tools & Technologies

• Microsoft Azure
• Telephony Systems
• End-User Computing Solutions