Head of Insights

We're supporting a market-leading organisation in their search for a Head of Data, Reporting & Insight, a senior role leading a key function within a growing, data-driven business.

This position will define and deliver a data strategy that ensures CRM systems become a single source of truth across complex ecosystems. You'll be responsible for data governance, reporting frameworks, and actionable insight generation that drives smarter commercial and operational decision-making.

Key Responsibilities

• Define and lead CRM data strategy across multiple client environments.
• Oversee CRM data quality, governance, and integrity.
• Develop and roll out advanced Salesforce CRM Analytics and Tableau dashboards.
• Deliver monthly reporting and insight packs for internal and external stakeholders.
• Lead automation initiatives - moving from spreadsheets to data visualisation and AI-driven reporting.
• Provide insight that directly improves marketing effectiveness, sales performance, and customer experience.
• Ensure compliance with GDPR, information security, and client governance standards.

Qualifications

• Proven expertise in CRM data strategy, governance, and reporting - ideally in Salesforce environments.
• Strong hands on knowledge of Salesforce CRM Analytics and Tableau.
• Track record of translating complex data into clear, actionable commercial insight.
• Confident leader with experience managing data teams across functions.
• Deep understanding of GDPR, information security, and ethical data management.

What's in it for you?

• Salary of £80k-90k (DOE)
• 25 days holiday rising to 30 with each year of service