Head of ICT and Digital Services

Job Overview

The Head of ICT and Digital Services will lead a major transformation programme within a large organisation based in the West Midlands. This permanent role offers a salary of £120,000 to £140,000 per annum and requires strategic direction across all technology, data and digital functions. Key responsibilities include designing and executing a step change in digital capability, overseeing the operating model and improving ICT service delivery. The post holder must orchestrate complex organisational change, aligning technology, people and governance processes; strong leadership and programme management skills are essential for delivering defined outcomes and timelines. An alternative fixed term appointment is also available, lasting until April 2028, with a similar mandate to design, mobilise and deliver a step change in digital capability, operating model and ICT service performance.

Key Responsibilities

• Provide strategic leadership for all ICT, digital and data services
• Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits
• Orchestrate complex organisational change, aligning technology, people, processes and governance
• Ensure cyber resilience, robust data governance and secure service delivery
• Oversee ICT operations, architecture, applications, infrastructure and service delivery
• Manage significant revenue budgets and capital investment aligned to transformation objectives
• Build effective relationships across senior leadership, partners and delivery stakeholders

Candidate Profile

• Significant senior leadership experience within ICT in large, complex organisations
• Demonstrable experience across both public and private sector environments
• Proven track record of leading and directing major organisational transformation programmes, including:
  • Mergers and acquisitions
  • Multi site/multi organisation outsourcing or insourcing
  • Orchestrating complex, enterprise wide change programmes
• Strong commercial, financial and strategic capability
• Experience leading geographically dispersed, multi disciplinary teams
• Outstanding communication, influencing and stakeholder management skills, with credibility at executive and board level
• Relevant professional accreditation (e.g. Chartered IT Professional or equivalent), or commitment to achieve

Benefits

• £120,000 - £140,000
• Senior Benefits Package