Head of Housing Operations

The client is seeking an experienced Interim Head of Housing Operations to provide strategic leadership across key areas such as Housing Management, Asset Management, Compliance, and Resident Engagement. This senior role is pivotal in delivering safe homes, ensuring compliant services, and achieving positive outcomes for residents amid significant transformation and heightened regulatory focus. The successful candidate will lead senior managers, ensure service performance, drive improvement, and oversee housing operations to align with statutory duties, regulatory standards, and corporate priorities.

Key responsibilities include providing strategic leadership and accountability for all housing and neighborhood operational services, ensuring delivery is safe, effective, and resident-focused. The Interim Head will lead teams in Housing Management, Asset Management, Compliance, and Resident Engagement, ensuring integrated service delivery that complies with statutory and regulatory requirements. They will set the strategic direction for service delivery by translating corporate and housing strategies into operational plans, KPIs, and performance expectations. Furthermore, they will oversee core housing functions such as tenancy management, repairs, and resident engagement, while driving performance management and ensuring budget discipline and long-term sustainability.

The ideal candidate for this interim role will have extensive senior leadership experience in housing operations, asset management, compliance, or resident engagement. They should have a strong track record of delivering results through service managers and multidisciplinary teams in complex or regulated environments. A deep understanding of statutory housing requirements, regulatory standards, compliance frameworks, and building safety obligations is essential. Experience in driving cultural change, service transformation, and organizational development is critical, along with the ability to manage senior stakeholders and make high-stakes decisions. Preferred qualifications include a relevant degree, NEBOSH Diploma, or CIH Level 5 certification.