Head of Housing

We are seeking an experiencedHead of Housingto join our senior leadership team at Leeds Federated, playingan important rolein shaping the direction of our services and the experience of ourcustomers. This role leads a broad portfolio of housing activity, spanning neighbourhood and supported housingtoincome management and financial inclusion, with a focus on delivering meaningful outcomes for residents and communities.

You will contribute to how the association approaches planning,riskand regulatory responsibilities, turning complex information into clear insight that supports confident decision-making at leadership and Board level.This role requires an established housing professional who canbringsignificantindustryexperience, a strongtrack recordof leadership, and the business acumen to balance customer outcomes with organisational performance and regulatory compliance.

What you'll do:

• Lead theassociationin meeting the needs of customers, prospectivecustomersand stakeholders through high-quality housing management services.
• Managethe delivery of excellent housing and neighbourhood management services, including oversight of complex and sensitive cases.
• Develop service plans that align withtheorganisation's wider corporate planning process
• Champion the customer voice, ensuring services are shaped by engagement,feedbackand insight.
• Act as a catalyst for continuous improvement and service transformation, driving positive change and innovation.
• Anticipate risk and performance challenges, using insight and data to take prompt, decisive action whererequired.
• Ensure operational procedures are clearlydocumented and up to date, supported bytimelyandaccuratereporting to senior leadership,committeesand the Board.
• Manage significant budgets effectively, ensuring value for money and responding appropriately to variances.
• Maintain a high-performing, values-led culture that delivers strong outcomes for customers and the business.
• Ensure compliance with all relevant statutory and regulatory requirements, while role-modelling the organisation's values and behaviours.

What we're looking for:

• Proven senior leadership experience in social housing
• Strong knowledge of housing law, management practice and the regulatory landscape, applied to strategic and operational decision-making.
• Experience of finance management, including setting,managingand reporting on budgets to deliver value for money.
• Confident inproducing clear, structured reports and presentations for Boards,Committeesand seniormanagement.
• Collaborative leadership and stakeholder skills, engaging effectively with customers,colleaguesand Board members.
• A customer-focused approach, balanced with organisational risk,performanceand business considerations

Closing Date:1stMarch 2026

Interviews Date

• First Round: 13thMarch 2026
• Second Round: Week Commencing 23rdMarch 2026

Ifyou'dlike to find out more about the role or have an informal conversation before applying, please contact Shannon Webb

We reserve the right to close this vacancy if it isdeemedthat we have received a suitable number of applications. On this basis we wouldadvisethat applications aresubmittedas soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.