Head of Hard Services

An exciting opportunity has arisen for an experienced Head of Hard Services to take overall responsibility for engineering and technical operations across a diverse London property portfolio.

This is a senior leadership position with responsibility for maintaining high technical and compliance standards, developing a strong engineering team and ensuring buildings remain safe, reliable and efficiently operated. You'll work closely with Property and Facilities teams, clients, contractors and other stakeholders, playing a key role in both operational delivery and wider asset performance.

The Role:

You'll have overall ownership of Hard Services delivery across the portfolio, covering planned, reactive and emergency maintenance, statutory compliance, contractors and technical performance.

Key responsibilities will include:

• Leading, developing and engaging a high-performing technical team.
• Setting clear standards around accountability, ownership and service delivery.
• Ensuring all statutory, regulatory and technical compliance requirements are met.
• Overseeing planned, reactive and emergency maintenance across multiple properties.
• Managing and challenging contractors and suppliers against agreed KPIs and service standards.
• Managing service contracts, variations, expenditure and overall value for money.
• Working closely with Property and Facilities Managers to resolve technical issues and improve client experience.
• Providing technical input into asset planning, lifecycle requirements and operational improvements.
• Identifying opportunities to improve processes, standards and ways of working.
• Ensuring effective communication across internal teams, clients, contractors and other stakeholders.

About You:

You'll be an experienced Hard FM, Engineering or Building Services professional with strong technical credibility and proven leadership experience within a multi-site property environment.

You'll ideally have:

• Proven experience leading Hard FM, engineering or building services across a multi-site portfolio.
• Strong knowledge of mechanical, electrical and HVAC systems.
• A relevant engineering qualification such as City & Guilds, NVQ or equivalent.
• Strong knowledge of statutory maintenance and compliance requirements.Experience managing contractors, suppliers and technical service contracts.
• Good commercial awareness, including interpreting contractual and financial information.
• Strong negotiation, troubleshooting and problem-solving skills.
• Excellent stakeholder management and communication skills.
• A full UK driving licence.

Experience within a landlord, managing agent, commercial property or property management environment would be particularly valuable. The Opportunity:

This is an opportunity to take genuine ownership of a technical function within a growing property business, with the scope to influence standards, develop people and improve the way Hard Services is delivered across the portfolio.