Head of Guest Experience (12-Month FTC)

A luxury hotel and hospitality brand in the City of London is seeking a Head of Guest Experience for a maternity cover role. This position involves leading the Guest Experience Centre team, managing reservations for rooms and dining, and driving guest satisfaction. The ideal candidate will have at least 2 years of experience in a leadership role within the 5-star luxury sector, excellent communication skills, and a deep understanding of guest service dynamics. The role comes with a competitive salary and numerous employee perks.