Head of Global Operations & Customer Experience

J.P. Morgan Personal Investing is seeking a Head of Operations to lead an investment operations team across Europe. You will oversee day-to-day trading, settlements, payments, ISA transfers, account management and client service, ensuring risk controls and regulatory compliance.

In this role you will design scalable operating models, drive process improvements, automation and data-driven decision making, and manage a large, geographically dispersed team across London and other markets.