Head of Event Operations

Head of Operations

Leading membership association seeks a highly talented and accomplished Head of Operations to oversee operations delivery of all their events and membership services.

Our client delivers a world-leading series of events, alongside an active research and policy agenda aimed at driving meaningful change and innovation. Their portfolio includes a powerful digital media presence and activities such as their flagship event, Awards, Webinars; CEO roundtables; Podcasts; and training sessions.

Key Responsibilities

• Oversee the operational delivery of all events and membership services across the business.
• Manage, monitor and report on cost budgets for events, ensuring alignment with business objectives and financial targets.
• Manage the operations team, setting clear expectations and driving success through hands on leadership.
• Design and optimise the end to end experience and attendee journeys for both digital and in person events.
• Develop and execute a memorable, market leading look and feel for events that accurately showcase brand and community.
• Ensure excellent customer service across all events.
• Project manage event and membership activities from start to finish, meeting client requirements, deadlines and budget targets.
• Establish and track key milestones and performance targets to support successful project delivery across the business.
• Manage key supplier relationships and external partnerships; identify opportunities, negotiate terms and meet budget and delivery objectives.
• Drive a client centric approach to support product innovation and improvement.
• Devise and implement planning and reporting processes across the business - identify and implement process improvements (reporting, meetings, recruitment, onboarding, performance reviews, etc.).

Skills & Experience

• 5+ years' experience managing large event operations (tradeshows, conferences, summits, awards, etc.).
• Proven track record of P&L ownership across event portfolios.
• Evidenced examples of delivering engaging and market leading customer journeys and experiences.
• Skilled in project management including leadership, planning and execution.
• KPIs and target setting to align teams and ensure progress for complex projects.

Location: Hybrid. Salary: £30,000 - £35,000 plus excellent benefits.

We welcome applications from all backgrounds. If you are interested, please send your CV through our system.