Head of Enterprise Systems

Oversees all products within the Enterprise Systems product stream, aligning Product Leads and Owners around a global strategy to enhance client delivery efficiency. Collaborates with practices, Business teams, and external suppliers to develop, deliver, and drive adoption of legal technology solutions that align with the Firm's Technology Strategy and roadmap. Provides strategic accountability for the evolution of all tools and services within the Enterprise Systems product stream. Ensuring alignment with the Technology and Data strategy and Firm Wide Strategy, collaborating with other Tech & Data 'Heads Of' roles and the Chief Technology & Data Officer to input into the function strategy. Maintains overall responsibility for the service quality and reliability of Enterprise Systems products. Drives the development, deployment, and evolution of all tools within the Enterprise Systems product stream (e.g., Workday, SAP, Salesforce, Automation, ServiceNow, BluePrism) and in four key areas: People Systems, Finance & Risk Systems, Automation Systems and Client Systems. Collaborates with Product Owners, Service Owners, Architects, and Business Analysts to monitor product performance and drive technical development. Acts as escalation point for key decisions on Enterprise Systems product development, including prioritisation of demand, involving the business where appropriate. Manages external suppliers for technology and resources, ensuring delivery and alignment with the Firm's strategy. Collaborates with Procurement to select the best technology and service providers. Develops talent strategies for the Enterprise Systems sub-function, ensures alignment with broader goals, and promotes diversity and inclusion within the Product stream. This includes providing guidance to the Product Owners and supporting roles within the stream. Responsible for, creates, manages and develops the Enterprise Systems budget, with a view to constant service and service optimisation, inputting into Tech & data portfolio teams where appropriate. Cultivates an environment of continual improvement, systematically evaluating Enterprise Systems products, gathering stakeholder feedback, and implementing technical and operational enhancements to keep pace with organisational and market demands. Engaging across the Firm globally, networking with key stakeholders and creating a quality service at the right price point for the Firm. About You Demonstrated track record of successfully managing product streams, working with multiple internal and external stakeholders to deliver excellence in service quality, reliability, and innovation. Skilled in overseeing product performance, using quantitative and qualitative insights to drive continuous technical enhancement and maximise user satisfaction. Adept at managing complex dependencies and integrating technology platforms within a broader business and technology ecosystem. Record of effective supplier and vendor management, ensuring delivery aligns with budget, timelines, and strategic priorities. Analytical and proactive, able to navigate organisational complexity, anticipate future needs, and adapt to evolving business demands. Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Linklaters Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Being best in class in the eyes of our clients means that our people must be exceptional.We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. Your Role Collaborates extensively with Business teams and Chiefs (particularly People, Finance, BD&M) to understand their requirements and deliver technical solutions to enable execution of middle and back-office business processes. - Evangelises and champions the adoption of Enterprise Systems tools and services throughout the firm, leading campaigns to drive user engagement, foster best practice use, and ensure strategic benefits are realised across all business areas.- Extensive experience leading the development, deployment, and ongoing improvement of enterprise systems in a large or complex organisation, ideally within professional or legal services.Strong expertise in standardising business processes and data management at scale, with a proven ability to align technology solutions to organisational strategy and objectives.- Experience delivering tools and solutions for automation, robotic process automation, and workflow management, with an understanding of their impact on efficiency and business value.- Excellent leadership skills, with experience in developing and implementing talent strategies that foster high-performing, diverse, and inclusive teams.- Strong communicator and facilitator, with the ability to influence at all levels and align cross-functional teams around a shared vision. Our Benefits This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:Health & Wellbeing: Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessmentsFinance: Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services Family & Lifestyle: Electric car and cycle to work schemes Emergency family care Additional holiday/birthday leave Maternity/paternity/shared parental leave Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks) This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients.Having the vision to see things differently and the determination to deliver excellence, every time. That's what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team.With second to none training and support, this is the place where you meet your future. This is Linklaters. In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better