Head of Delivery

Job Title: Head of Delivery

Reports to: Chief Technology Officer

Direct Reports: 3x Senior, 1x Delivery Manager

Location - UK applicants only

What We're Looking For:

We're seeking a leader to elevate how Kooth delivers value - strengthening collaboration, improving delivery practices, and ensuring our teams work efficiently and effectively across every project. You'll champion our delivery management capability, drive continuous improvement, and uphold our commitment to Medical Device compliance with rigor and care.

How You'll Make an Impact:

Leadership and Strategy

• Drive the delivery of value quickly, smoothly, and more predictably, reducing risk and avoiding costly delays and hand-offs.
• Lead and mentor a distributed team of Delivery Managers across the UK and US, building capability, supporting professional development, and fostering a culture of collaboration and innovation.
• Promote the continuous improvement of delivery practices and organisational processes, using data and metrics to identify and address issues that impede the smooth, fast flow of value delivery.
• Establish and adopt meaningful delivery and performance indicators, ensuring metrics are relevant, actionable, and aligned with organisational goals.
• Develop a deep understanding of the challenges and opportunities Kooth faces as it expands in the US and UK, and the role Delivery Management plays in meeting and exceeding those challenges.
• Demonstrate strong collaboration across all disciplines and departments, leading your team to model the same behaviour.
• Work closely with the VP of Engineering and Head of Data to lead the Technology team, representing and championing the team and its value across Kooth.
• Support Kooth's remote-first product and engineering culture, and look for ways to deepen connection and belonging across distributed teams.

Hands on Delivery Management:

• Coordinate the delivery of multiple products and services, ensuring progress is effectively communicated, work is transparent, and delivery is well understood across the organisation.
• Lead a continual planning process in a fast-moving, complex environment, devising roadmaps and managing complex interdependencies across Kooth's departments and products.
• Lead on Kooth's Software as a Medical Device (SaMD) delivery compliance, collaborating with product, engineering, and clinical teams to ensure processes meet regulatory requirements, are well understood, and operate effectively in practice.
• Drive the health and sustainability of Kooth's product squads by creating an open, collaborative environment and using strong mediation skills to resolve conflicts.
• Identify and challenge unnecessarily complicated organisational processes, coaching teams and departments to improve their ways of working.
• Implement and support appropriate delivery methodologies, digital tools, and ways of working to empower distributed teams to deliver effectively.

Cross-functional Collaboration and Communication:

• Partner with product, engineering, service delivery, and clinical teams to strengthen collaborative, iterative delivery of Kooth's products and services, ensuring they meet user and client needs.
• Build consensus between Kooth's different functions and highly independent stakeholders, solving and unblocking issues at the highest level in a calm, collaborative manner.
• Communicate roadmaps, plans, dependencies, risks, and mitigations effectively to both technical and non-technical stakeholders - including clients, our board, and external audiences.
• Create an environment where working in the open and communicating clearly becomes the default practice across the organisation.
• Collaborate with and direct external suppliers and delivery partners alongside internal teams.
• This role may involve occasional travel between the UK and the US.

What You'll Bring:

• Experienced leader with a track record of leading complex programmes of product and service delivery through several multi-disciplinary teams.

• Line management of delivery managers and team lead experience
• Demonstrable experience of owning and driving the continuous improvement of delivery and reporting on meaningful delivery and performance indicators
• Knowledge and experience of using a range of lean and agile delivery practices to deliver and iterate user-centred digital products and services
• Understanding of regulatory and compliance frameworks relevant to digital health or Software as a Medical Device (SaMD)
• Understanding of user research, interaction and service design, product management, and software development practices (eg DevOps, CI/CD)
• Significant demonstrable work experience of leading the delivery of complex programmes of work
• Significant demonstrable work experience of leading multiple delivery managers, or an entire delivery management function
• Significant demonstrable work experience of adopting and adapting practices from a range of lean and agile delivery methods

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Up to £113,000 based on experience

2. Generous Annual Leave:

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development:

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security:

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being:

Prioritize your health and well-being with our comprehensive AXA Health Insurance and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working:

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits:

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.