Head of CX Operations - Scale Customer Experience

Xero is seeking a Head of CX Operations for Melio in Manchester. You will lead strategic operational initiatives, and scale CX capabilities across workforce management, QA, knowledge, and project management.

You'll partner with Product, Engineering, Data, Finance, and Sales to drive customer outcomes and business performance. You will build an operating model, define KPIs, and lead a high-performing team to deliver measurable improvements in efficiency and customer experience.