Head of Customer Success (Ireland)

At 4AG Robotics, we'rewired for solving tough problems - and mushroom harvesting with robots is about as tough as it gets. We solve the critical labour shortage for farms by building robots that pick, trim and pack mushrooms.

We are a team of builders that like to move fast and embrace the uncertain process of innovation - because every breakthrough comes with a few mistakes along the way. Our robots are already working on six of the world's largest mushroom farms - and this is just the beginning. We are working at the cutting edge of robotics in real world environments, leveraging the latest advances in AI and robotics to solve a previously intractable problem. If you want to be at the cutting edge of robotics and are deeply motivated to deliver customer value in real world settings, you'll find your spot here. Join us and help reshape the future of farming with grit, brains, and a team that actually gets things done.

We are seeking a Head of Customer Success (Ireland) to own and drive customer outcomes as we expand across Ireland. This is a senior, hands on role for someone who thrives on ensuring customers get measurable value from their investment and can leverage those results to grow each account. This isn't a desk job. You'll be on farms, leading deployments of complex robotics systems that use computer vision and cutting edge AI to harvest at a commercial scale. You'll work side by side with growers to reshape their operations around automation, prove out ROI, and turn those results into expanded partnerships.

Based initially in Monaghan, this is a senior, hands on role with real ownership. You'll be responsible for the customer success strategy and execution. You will own the end to end customer journey, from deployment through to proven ROI, ensuring every farm sees real, quantifiable value from their harvesting robots. With those results in hand, you will lead account expansion efforts, helping customers scale their automation further across their operations.

• Own customer outcomes across Ireland, ensuring every farm gets measurable and growing ROI from their harvesting robots
• Lead deployments of technically complex systems (software and hardware), personally overseeing critical rollouts to ensure they deliver results from day one
• Drive ongoing operational success at each farm - training customer teams, reshaping workflows and growing practices, and ensuring the robots are running at peak performance
• Turn proven results into account expansion, growing the scale of automation within each farm
• Build trusted, executive level relationships with customer stakeholders, becoming their strategic partner for automation
• Define and continuously improve the processes, playbooks, and metrics that drive customer value and retention
• Serve as the senior escalation point for key customer relationships and complex technical challenges
• Partner closely with Product, Engineering, Sales, and Operations to feed customer insights back into the business and align execution with customer needs
• Build the playbook as you go, create the processes, tools, and metrics that will scale customer success across Ireland, while never losing focus on delivering results right now

• Customers are seeing clear, measurable ROI from their robots, which is growing over time
• Farms are adapting their operations to maximise automation, with your guidance driving the change
• Proven results are converting into account expansions, with customers scaling up their automation footprint
• Customers see you and 4AG as a trusted strategic partner, not just a technology supplier
• Deployments land smoothly and translate into rapid operational success
• Customer insights are flowing back into the business, shaping how we build and improve

• 3-5 years of experience in Customer Success, Account Management, or a related customer facing role, with a track record of driving measurable customer outcomes
• Experience deploying and supporting technically complex systems, ideally involving both hardware and software
• Proven ability to help customers change how they work - adapting operations, workflows, and practices to get more value from technology
• Strong relationship building skills, with the ability to operate as a trusted partner at the executive level
• Commercial instinct, you spot expansion opportunities and know how to turn customer success into account growth
• Highly organised with strong prioritisation and execution skills
• A structured, analytical problem solver who remains calm under pressure
• High personal standards for quality, ownership, and continuous improvement
• Comfortable building processes while delivering results in a fast moving environment

This role sits at the heart of our growth in Ireland. Our robots only matter if customers are getting real, growing value from them - it's your job to make it happen. You'll own the customer journey from deployment through to expansion, turning every successful farm into a bigger opportunity for both them and us.

This is a role with real ownership and direct impact. You won't be managing from the sidelines - you'll be on farms, solving problems, building relationships, and proving what our technology can do in one of the world's most important industries.

• Competitive salary with performance based growth
• Annual leave - 25 days per year plus public holidays
• Pension - Employer matched contributions through myFutureFund
• Medical coverage - comprehensive health insurance through Cigna Healthcare, covering medical, dental, prescriptions, telehealth, medical evacuation, AD&D, and crisis assistance - with zero deductible and dependent coverage included
• PRSA access - facilitated access to a Personal Retirement Savings Account
• Professional development - ongoing investment in your growth, skills, and career progression
• Flexibility - a high trust environment where results matter, and you have real autonomy in how you deliver them
• Work at the frontier of robotics - very few roles let you deploy autonomous AI systems in real world commercial environments every day.

If you're the type who likes to take chances, move at speed, and see your ideas come to life, you'll feel right at home here. At 4AG, we're not big on rules for the sake of rules - we're rather trust you to make bold calls, keep it real with your team, and turn imagination into something game changing. This is not a place to play it safe; it's a place to build, break, fix, and build again - while having a great time doing it.