Head of Customer Success: Global Retention Leader

Fresha in London is seeking a Head of Customer Success to lead a new, critical function focused on retention and churn prevention for our global customer base. You will head a team of 5-6 specialists within a 74-person CX organisation, owning strategy, operating model design, and performance management to protect and maximise revenue.

This is a high-impact, hands-on leadership role requiring SaaS expertise, cross-functional collaboration with Commercial, Product, Marketing, and Analytics, and