Head of Customer Success: Build & Scale a Founding Team

Octopus Legacy is building a founding customer success function in the UK death planning space. As Customer Success Manager you will own the day-to-day running, performance and development of the first CS team, uniting probate sales and bereavement support into one seamless unit.

You will coach, structure and scale the team through a period of growth, partnering with New Business, Tech and Product to deliver an outstanding customer experience while hitting measurable targets and shaping the