Head of Customer Success & Editorial Operations

StoryTerrace is seeking a proven people leader to manage a frontline team of Project Managers and a Customer Success Agent across the UK and US. You will mentor, coach and drive performance using dashboards, 1:1s, and client feedback, ensuring projects stay on track and clients remain highly satisfied.

You will balance workload, uphold service levels, guide escalation handling, and continuously refine processes to scale our editorial-led book production business.