Head of Customer Success - Scale & Grow SaaS Retail

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in SaaS environments and a track record of managing complex client portfolios. This position offers an opportunity to shape the company's growth while thriving in a collaborative culture.