Head of Customer Success - Growth & Adoption Leader

A leading technology provider in the United Kingdom is seeking a Head of Customer Success to lead a proactive strategy that strengthens customer retention and advocacy. You will create a consistent engagement framework, manage a high-performing team, and enhance customer satisfaction across touchpoints. The ideal candidate has a proven background in Customer Success and software/SaaS, confident at influencing senior stakeholders. This role offers the chance to drive impactful customer outcomes in a complex environment.