Head of Customer Success - Enterprise SaaS Growth

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. This opportunity allows you to make a significant impact at a critical growth stage. Ideal candidates possess B2B SaaS experience and data-driven mindset, ensuring exceptional customer journeys and expansion metrics.