Head of Customer Solutions & Collections

A global customer solutions enterprise is seeking a Head of Customer Solutions in Kilmarnock. The ideal candidate will be an analytical and dynamic leader who can enhance both team performance and customer outcomes. Responsibilities include overseeing frontline collections and litigation teams, ensuring strong relationships with stakeholders, and driving continuous improvement. Candidates should possess at least 3 years' experience in an FCA regulated contact centre and demonstrate strong leadership and analytical skills. Competitive salary offered.