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Head of Customer Services - Lead & Transform (Nottingham)
Posted 1 hour 28 minutes ago by Xma
Permanent
Full Time
Other
Nottinghamshire, Nottingham, United Kingdom, NG1 1
Job Description
XMA is seeking an experienced Head of Customer Services to lead and inspire a high-performing team in Nottingham. This hands-on leadership role combines people leadership with operational delivery, ensuring excellent service levels while protecting commercial interests.
You'll use data and Power BI to drive capacity planning, identify risks, and implement improvements. Strong stakeholder management and post-sales process experience are essential.
Xma
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