HEAD OF CUSTOMER SERVICE

Are you a leader with a passion for gold standard customer service?

This is an incredible opportunity to lead a high-performing team during a period of international and domestic growth. We are rapidly scaling our e-commerce and mail-order operations, and we need a Head of Customer Service who can balance our deep-rooted commitment to human connection with the power of modern technology.

While we are expanding globally, our core philosophy remains unchanged: we believe in real conversations. As our customer service leader, you will ensure that as we adopt new technologies to enhance our efficiency, we never lose the unique personality and "human touch" that defines our brand.

This is an in person only role, based at our Ballinluig Mail Order Offices.

The Role:

• Lead with Personality: Champion our unique brand voice across all customer touch points.
• International Growth: Oversee the service strategy as we scale our presence in the UK and beyond.
• Innovate & Implement: Leverage new technologies to streamline operations without sacrificing the personalized service our customers love.
• Empower the Team: Manage, mentor, and inspire a dedicated team to deliver consistent excellence.

About You:

• Proven Leadership: You have a track record of managing customer service teams within a fast-paced e-commerce or retail environment.
• Strategic & Tech-Savvy: You understand how to integrate digital tools to support-not replace-human interaction.
• Passionately Personal: You are obsessed with delivering "gold standard" service and believe that the best customer experiences are built on real relationships.
• Growth Mindset: You thrive in an environment of rapid change and long-term expansion.

If you are ready to deliver the future of our mail order customer experience, we'd love to hear from you.

What we can offer you:

• Healthcare plan after one year service.
• Great training and career growth.
• Subsidised food in our restaurant.
• Substantial discounts throughout the store - increasing with service.
• Great Long Term service awards - we reward our most loyal colleagues with enhanced sick pay, volunteering day, birthday days off and lots of increased benefits throughout the store.
• Generous employee referral scheme.
• Holiday entitlement that increases with service.
• Employee Award - we recognise our best performing colleagues each month.

COME AND DO GREAT THINGS WITH US

Please apply by email to or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.