Head of Customer Service - Growth & Service Excellence

A leading fire and security solutions provider is seeking a Head of Customer Service based in Nottingham. The role involves driving operational performance, providing service excellence in a contact center, and building a high-performance culture within the team. Ideal candidates will have proven experience in customer service management and strong financial acumen. You will be responsible for leading the team's service delivery while ensuring improvement in productivity and customer satisfaction. Competitive salary and various perks offered.