Head of Customer Experience, Retail Store

Sainsbury's Matlock store is seeking a Lead Customer Experience Manager to drive outstanding customer service and operational excellence. You will lead the store management team, plan for key trading events, and ensure seamless daily operations across checkouts, self-scan, and back-of-house areas.

The role requires a strong track record in leading managers, improving KPI-driven results, and fostering an inclusive, high-performing team culture in a fast-paced retail environment.