Head of Customer Experience, B&I

Reconomy is seeking an experienced Head of Customer Services to lead the Business & Industry Customer Services team in Telford. You will provide strategic leadership, drive service performance and shape the customer experience strategy across the function.

Reporting to the Director of Customer Experience, you'll build a high-performing team, set KPIs, foster continuous improvement, and partner with stakeholders to optimise outcomes for customers, suppliers and internal teams in a growing