Head of Customer Experience & Store Performance

Sainsbury's in Greater London is seeking a Lead Customer Experience Manager. This role involves leading a team of managers to ensure outstanding customer experiences in-store. Responsibilities include planning for key trading activities, managing operations at the checkout areas, and directly overseeing team performance. Candidates should have a solid background in retail leadership, a passion for customer service, and the capability to drive performance improvements through data. Benefits include a 10-15% discount for staff and an annual bonus scheme.