Head of Customer Experience and Communications

Job description

Lead Transformation. Drive Communications Excellence. Shape Customer Experience.

With over 140,000 residents, we serve a thriving area rich in heritage, culture, industry and technology. We are a place of contrast - with a diverse urban and rural population, proud of our history whilst also having our eyes fixed firmly on the future. Neath Port Talbot is a place where people are genuinely proud to live, learn, work, and raise their families.

We have set ourselves four ambitious goals:

• all children get the best start in life
• all communities are thriving and sustainable
• our local environment, culture and heritage can be enjoyed by future generations
• local people are skilled and can access high quality green jobs

Neath Port Talbot Council is seeking an exceptional leader to join our Corporate Leadership Team as Head of Customer Experience and Communications. This is a pivotal role, responsible for shaping how we engage with our communities, deliver outstanding customer experiences, and communicate our vision for a vibrant, inclusive future.

You will lead a talented team across Customer Services, Communications & Marketing and Transformation, driving innovation and embedding a culture of excellence. Your strategic leadership will shape and influence policy, champion engagement, and ensure our services reflect the needs of our residents and customers.

We are looking for a visionary leader with exceptional communication skills, strategic insight and a passion for delivering outstanding customer experiences. You'll be adept at influencing, innovating and building strong partnerships at all levels.

This role is a fantastic professional opportunity: a chance to be part of an ambitious organisation that will encourage you to innovate and develop your experience quickly in a collaborative and supportive environment.

If you're up to the challenge, we look forward to hearing from you.

For further information about the role, please download the: Candidate Recruitment Pack

Pre-Employment Checks

An offer of employment to the successful candidate will be subject to:

• Medical clearance
• Qualifications check
• Asylum and immigration check
• Two appropriate and satisfactory references

Further information about this post and the Council's expectations of the successful candidate can be obtained from:

Noelwyn Daniel - Strategic Director of Strategy & Corporate Services

Email:

How to Apply

To apply for this position please download, complete and return your application form to Lauren Margetson, HR Manager .

Click here to download an application form

If you're up to the challenge, we look forward to hearing from you.