Head of Customer Experience

Are you passionate about customer experiences and delivering high-quality housing & support services?

We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services.

Key Responsibilities:

• Lead the neighbourhood management, income collection, anti-social behaviour, extra care, and supported housing services to ensure all customers receive exceptional service.
• Ensure compliance with the Regulator of Social Housing (RSH) regulatory framework.
• Develop and implement tailored services to meet the diverse and changing needs of our customer base.
• Lead a team focused on achieving equitable outcomes for every customer interaction.

What We're Looking For:

• Proven leadership experience in housing management.
• Strong understanding of the regulatory framework governing social housing.
• Exceptional communication and interpersonal skills.
• A commitment to providing high-quality, customer-focused services.

Join Us:

If you are ready to make a significant impact on the lives of our customers and lead a team dedicated to excellence, we want to hear from you!

To Apply:

Please submit your CV and a supporting statement outlining your suitability for the role.

• CLOSING DATE: 5pm on 19 September 2025
• INTERVIEWS: Week Commencing 29 September

We look forward to welcoming you to our team!