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Head of Customer Experience - Strategic, Board Level Leader
Posted 16 days 7 hours ago by Wolviston Management Services Ltd
Permanent
Full Time
Other
England, United Kingdom
Job Description
Wolviston Management Services are seeking a Head of Customer Experience to shape and deliver a strategic CX programme across the business.
This senior role reports to the Board/CEO and works with Sales, Marketing, Operations, Logistics and Installation to drive customer loyalty and operational excellence.
You will own end-to-end journey mapping, VOC initiatives, and CX KPIs, leading a high-performing team in a fast-paced KBB ecommerce environment.
Wolviston Management Services Ltd
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