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Head of Customer Delivery & Experience

Posted 1 day 3 hours ago by EirGrid Group

Permanent
Full Time
Other
Dublin, Ireland
Job Description

EirGrid Group, Ireland's electricity system operator, is seeking a Director of Customer Delivery to lead enterprise wide customer outcomes and experience initiatives. The role requires strategic judgment, strong delivery focus and credibility with major customers and regulators.

You will set direction for customer delivery, build accountable teams, embed digital enablement, and translate customer insight into measurable improvements across the full customer journey, from engagement to

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