Head of Customer Connections - Everyday Banking

Head of Customer Connections - Everyday Banking page is loaded Head of Customer Connections - Everyday Banking Apply locations Bristol Harbourside Edinburgh New Uberior House Head Office Halifax Trinity Road Manchester Westminster House Leeds 32 Commercial Street time type Full time posted on Posted 6 Days Ago time left to apply End Date: September 2, 2025 (7 days left to apply) job requisition id 141723

End Date

Monday 01 September 2025

Salary Range

£104,992 - £123,520

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Head of Customer Connections - Everyday Banking

SALARY: £104,990 pa to £123,500pa plus an extensive benefits package.

LOCATION: Bristol, Edinburgh, Halifax, Leeds or Manchester

HOURS:35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above the listed hubs.

Why Lloyds Banking Group?

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the everchanging needs of our 26 million customers. We're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. We're growing with purpose. Join us on our journey and you will too!

Want to hear more?

Everyday Banking is at the heart of our growth strategy with our Current Account and Overdrafts supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.

We're heavily investing in our Everyday Banking products and teams, to deliver on our purpose of Helping Britain Prosper. We want someone who is open, collaborative, driven, commercial and has an agile mentality who can lead a diverse team whilst having fun along the way!

The Head of Customer Connections is a pivotal leadership role within Everyday Banking, responsible for driving customer growth and engagement across our Current Account products. The role blends commercial accountability with customer-centric design, ensuring mobile-first, personalised experiences that deepen relationships and deliver measurable outcomes.

Key responsibilities:

• Commercial responsibility for trading and customer flow underpinned by deep understanding of customer behaviours and drivers of customer activity to improve customer conversion, funnel improvement, activation, and engagement

• Influence marketing campaigns, deliver public website optimisation to drive and meet demand in a mobile first environment

• Work collaboratively with platform teams to create market leading onboarding journeys

• Shape and execute activation strategies for the first few months of customer engagement.

• Bring insight, challenge and customer focus to product strategies and future propositional development.

• Be accountable for an effective system of risk management and internal controls to identify, assess, monitor, control and mitigate risks to the Group in line with risk appetite, including adherence to the Group's policies, procedures, statutory and regulatory responsibilities, and fully satisfy legal and regulatory requirements

• Understand the product market, demonstrating clear understanding of customer, market, conduct, regulatory and competitor trends

• Inspire and develop a diverse, high-performing team through coaching, feedback, and inclusive leadership.

About you

• Deep knowledge and experienced application ofcustomer and value frameworks. Realise benefit for customers on a regular and ongoing basis across all Current Account & Overdraft products.

• Breadth of experience and knowledge acrossproducts, channel distribution, UX design andmarketing. Use external benchmarking and gap analysis to design and deliver market-leading strategies

• Robust and committed focus onacquisition, engagement and experience performance.

• Connect multiple teams todeliverlarge-scale, complex value releases to our customers throughagile principles and practices.

• Someone who thinks differently and challenges status quo. raises the bar and lead the way towards the future of banking.

About working for us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

If you are excited by the thought of becoming part of our team, get in touch.

We would love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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About Us

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.