Head of Complaints & Customer Experience (Insurance)

AmTrust International is seeking a Complaints Manager to lead the complaints function from our Nottingham office. You will oversee the entire complaints framework, ensuring fair outcomes, regulatory compliance, and continuous improvement across the business.

You will manage a team of six direct reports, using investigations and root-cause analysis to identify trends and drive change. Collaboration with stakeholders is essential to maintain high standards of customer experience and FCA Consumer