Head of Client Services - Republic of Ireland - £Highly Attractive Salary and Relocation package

Salary: £Highly Attractive Salary and Relocation package

A world leading packaging company that promotes sustainable development through innovative solutions is looking for an excellent leader with strong experience at senior management level and natural commercial acumen to fill a key role within the company. This Head of Client Services role will have an overall strategic accountability for communication and alignment between customer service, procurement and operations.

• Oversight of the customer service department
• As a member of the Site leadership team, leads the Customer Service team to provide daily support to customers in terms of order input, new business projects, queries.
• Driving improvement initiatives in the customer experience
• Fostering a team based culture and providing regular feedback to the team
• Liaising with internal departments such as production and quality in order to communicate customer requirements and ensure correct prioritisation of production resources
• Provide data analysis to internal and external customers as required
• Conducts training/recruitment/performance review processes

An element of this role will also involve overseeing the purchasing of direct materials, reporting inventory KPIs, driving working capital improvement initiatives and managing subcontractors, so having a background in procurement would be an added bonus.

• Well developed leadership skills, capable of leading a team positively even in a challenging operational environment and driving improved employee engagement.
• Highly developed sense of ownership; takes responsibility for deliverables in the CS/Planning/SC area.
• 5+ years' experience in print or packaging industry.
• Team building and team member training skills.
• Relationship building.
• Continuous improvement focus - evidence of own improvement initiatives realised.
• Commercial nous - experience of representing the company to customers.
• Planning - experience of planning systems either having worked as a planner or having been accountable for a planning process.
• High competence with numbers and Excel.
• Good/high energy level.
• Technical bent - ability to learn the intricacies of the production processes and item range in order to advise customers on the best solution.