Head of Client Services - Healthcare, London

As the Head of Client Services, you will be responsible for overseeing the client services team and ensuring the delivery of high-impact, high-quality projects. Your role will cut across all business departments, driving collaboration, fostering a customer-first culture, and ensuring the team meets and exceeds KPIs.

Our Client Our client is a dynamic and innovative leader within the healthcare sector, dedicated to delivering high-quality services that drive positive change and improve healthcare outcomes. They specialise in producing a wide range of publications, from journals to detailed reports and digital content, all designed to inform and engage healthcare professionals globally. Head of Client Services Key Responsibilities:

• Customer Experience:
  • Lead the execution of the client relationship strategy to drive positive, measurable impacts.
  • Build strong, strategic relationships with key clients and align with their business objectives.
• Team Management:
  • Lead, mentor, and inspire a high-performing client services team.
• Performance Metrics & Reporting:
  • Collect and analyse customer feedback to implement continuous improvement initiatives.
  • Monitor and report on KPIs related to customer satisfaction and engagement.

Head of Client Services Specification:

• Experience:
  • Proven leadership experience in client services or account management.
  • Industry knowledge and understanding of market trends is preferable.
  • Excellent interpersonal and communication skills.
  • Strong track record of leading and motivating high-performing teams.
  • Experience with CRM software and project management tools.
• Personal Attributes:
  • Customer-centric with an exceptional problem-solving mindset.
  • Results-driven, focused on driving revenue growth and repeat business.
  • Highly organized with excellent time-management skills.
  • Adaptable and resilient, thriving in a fast-paced environment.

How to Apply: If you're passionate about client services, ready to lead a high-performing team, and have the drive to succeed in a fast-paced, ever-evolving environment, we'd love to hear from you. Apply today to join our journey in delivering quality healthcare to the world., please get in touch with our team including a copy of your CV as soon as possible via the form below. Hanson Search is a leading talent advisory and executive search consultancy with consultants based across theUAE, UK , USA, andEurope. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams in Communication s, Government Relations,FinancialCommunications, Public Affairs, Healthcare Communications , Marketing, Digital Marketing, Sustainability, Investor Relations and C-Suite recruitment.Please click here to find out about more about Hanson Search . We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here .